Arrow Go Privacy Policy
Arrows Go — Privacy Policy
This Privacy Policy explains how Arrows Go Studio (“we”, “us”, or “our”) collects, uses, and protects your information when you use the mobile application Arrows Go (package ao.arago.game.puzzle, the “App”). By downloading or using the App, you agree to the practices described here.
1. Information We Collect
Information you provide
- Google account details (optional). If you choose to sign in with Google, we receive your name, email address, profile photo, and a Google account identifier to create and secure your account and enable cloud save. You can use the App as a guest without signing in.
Information collected automatically
- Game progress and preferences. Levels completed, stars, coins, hints, streaks, and settings. If you are signed in, this is stored in your account so it can sync across devices.
- Device and usage data. App interactions and events, approximate session information, device model, operating system version, language, and app version, collected through analytics.
- Crash and diagnostics data. Crash reports and performance data to help us fix problems and improve stability.
- Advertising identifier. To show ads, our advertising partner may access your device’s advertising ID and related data (see “Advertising” below).
- Purchase data. When you make an in-app purchase, Google Play processes the transaction and provides us with a purchase token and product ID so we can grant your items. We do not receive or store your full payment card details.
Information stored only on your device
- Music selection. If you choose a custom background track, the file reference you pick is stored locally on your device and is not uploaded to us.
- Theme and local settings. Your light/dark theme choice and similar preferences are stored on your device.
2. How We Use Your Information
- Provide, operate, and maintain the game and its features.
- Save and sync your progress across your devices (when signed in).
- Authenticate you and keep your account secure.
- Understand how the App is used so we can improve gameplay and performance.
- Diagnose crashes and technical issues.
- Display and measure advertising, and process in-app purchases.
- Comply with legal obligations and enforce our terms.
3. Third-Party Services
The App uses the following third-party services, each governed by its own privacy policy:
| Service | Purpose | Policy |
|---|---|---|
| Google Firebase — Authentication, Cloud Firestore, Analytics, Crashlytics, Remote Config | Sign-in, cloud save, analytics, crash reporting, remote configuration | firebase.google.com/support/privacy |
| Google AdMob | Advertising | AdMob & privacy |
| Google Play Services / Google Sign-In | Account sign-in and platform services | policies.google.com/privacy |
| Google Play Billing | In-app purchases | policies.google.com/privacy |
4. Advertising
We use Google AdMob to display ads, including banner, interstitial, app-open, native, and optional rewarded (opt-in) ads. AdMob and its partners may use your device’s advertising identifier and related information to serve and measure ads, and—where permitted—to personalize them.
- You can reset or limit your advertising ID in your device settings (Android: Settings → Privacy / Google → Ads).
- Where required (e.g., in the European Economic Area, UK, and Switzerland), we request your consent for personalized advertising before such ads are shown, and you can change your choice later.
- You can remove ads entirely with the one-time “Remove Ads” in-app purchase. Optional rewarded ads remain available if you choose to watch them for bonuses.
5. Data Sharing
We do not sell your personal information. We share information only with the service providers listed above so they can perform services on our behalf, or when required by law, or to protect our rights and users’ safety.
6. Data Retention & Deletion
We keep account and progress data for as long as your account exists. You can sign out at any time in the Profile screen. To request deletion of the data associated with your account, contact us at the email below; we will process verified deletion requests within 30 days, except where we must retain data to comply with legal obligations.
7. Your Rights
Depending on where you live (for example under the EU/UK GDPR or the California CCPA/CPRA), you may have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.
8. Children’s Privacy
The App is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Security
We use industry-standard safeguards, including encryption in transit and access controls provided by Google’s infrastructure, to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. International Transfers
Your information may be processed and stored on servers located outside your country, including by Google. Where required, appropriate safeguards are applied to such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, provide additional notice within the App.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us:
- Developer: OUTINGS LTD
- Email: srisukowatina@gmail.com
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